TERMS
AND CONDITIONS OF SALE
Please read this carefully. By submitting an order on this website you are agreeing
to the terms that appear below which shall apply to your use of this website
along with the Terms of Use and Privacy
Policy.
1 General
1.1
All contracts for the sale of goods by GusAndWaldo.com to the Customer are governed
by these Terms and Conditions of Sale. Massimo Fenati Studio reserve the right
to amend these Terms and Conditions of Sale at any time although the terms and
conditions governing any given contract of sale will be those in effect at the
date the Customer's order is sent. The contract of sale for any goods ordered
after GusAndWaldo.com have changed these Terms and Conditions of Sale will be
governed by those changes.
1.2
All prices are quoted in Pound Sterling (GBP) and all transactions will take
place in this curency.
2
Secure Transactions
2.1
Our secure server software (SSL) is the industry standard and among the best
software available today for secure commerce transactions. It encrypts all of
your personal information including credit card number, name, and address, so
that it cannot be read as the information travels over the Internet. To check
the security of your connection, check the indicator in your browser window
after accessing the server. If you see an unbroken key or a closed lock, then
SSL is active. A second method to check for security is to look at the URL line
of the browser. When accessing a secure server, the first characters of the
site address will change from 'http://" to "https://".
2.2
Payment will be made by credit card on line via our formular through the service
of Metacharge (UK).
3
Contract of sale
3.1
The Customer may order goods from this website only. GusAndWaldo.com shall confirm
acceptance of the Customer's order by e-mail, on transmission of which the contract
of sale will be made. Goods will be supplied to the Customer in accordance with
the Customer's order and these Terms and Conditions of Sale.
3.2
In the event that the Customer does not have e-mail, GusAndWaldo.com will not
be able to sell the goods.
4
Price
4.1
The price of the goods shall be as quoted on the Website on the date the Customer's
order is sent to GusAndWaldo.com, subject only to any technical error for which
GusAndWaldo.com shall not be liable.
4.2
The price stated on the website is inclusive of any VAT chargeable in the United
Kingdom.
5
Payment Options
5.1
We accept Visa, MasterCard credit cards, Switch, Solo, Visa Electron and Delta
debit cards.
5.2
Our website is intended for personal use only and not as a source of merchandise
for other retailers. Any order that we suspect is intended for resale will be
cancelled.
6
International Orders
6.1
We can ship to any country in the world. For international shipping we use Royal
Mail’s International Signed For service. This system offers a faster delivery
service than normal airmail, priority handling at home and overseas, signature
on delivery and in some cases online tracking and delivery confirmation.
The online tracking service is only available to 28 destinations worldwide:
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica,
Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg,
Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic,
Spain, Spitzbergen, Sweden and Switzerland.
New Zealand, USA and Singapore.
If your package is being sent to one of these counrties we will provide you
with the shipping reference number so you can check your mail's progress along
the way on the Royal Mail’s website.
6.2
PLEASE NOTE: The importation of merchandise into countries other than the U.K.
may result in additional customs taxes, brokerage and/or duty fees upon delivery
of your order. GusAndWaldo.com can't anticipate these fees, and will not be
able to reimburse you for any additional fees incurred. Please contact your
local customs office to find out what kind of fees you can expect based upon
the type of merchandise you wish to order before placing your order with gusandwaldo.com.
If you refuse the package or provide us with an invalid shipping address, we
will not offer a refund because the package will be abandoned in your country.
GusAndWaldo.com will not label any orders as gifts for customs purposes.
7
Delivery Times
7.1
To find out when your order will arrive, you need to consider the availability
and the shipping option you selected. Once your order is shipped, domestic (within
UK) shipment should be with you the following business day. For international
shipment please allow between 5 to 10 business days.
GusAndWaldo.com shall endeavor to ensure that the goods are delivered within
this perdiod of time, but the Customer agrees that delivery after this period
shall be accepted.
8 Delivery Rates
8.1
The delivery charge includes cost of postage and packing. GusAndWaldo.com offers
fixed delivery rates for domestic and international shipments.
For large orders (10 items or more), please contact us at hello@gusandwaldo.com.
8.2
As required, VAT shall also be levied on the cost of postage and packing. The
price quoted for postage and packing on the site is already inclusive of any
VAT chargable in the United Kingdom.
9
Domestic (UK) Return Policy
9.1
Faulty merchandise or incorrect items purchased domestically from GusAndWaldo.com
can be returned for refund or exchange within the guidelines that follow: You
must contact us regarding your intent to return or exchange merchandise within
10 days of receipt, and the merchandise must arrive at our office within 14
days of the date we issue your return authorization. All merchandise received
for return must be in brand new, unworn condition; free of smells, animal hair,
and any other substance. Returns received in unacceptable condition will be
returned and no refund will be issued.
STEP 1. Within 10 days of receiving your order, e-mail hello@gusandwaldo.com
to obtain your return authorization information. We will issue a return authorization
number (RA#) and instructions.
STEP 2. Please write the RA# clearly on the outside of the package so that it
will be routed to the returns department. All packages without an RA# number
are subject to refusal. We must receive your merchandise within 14 days of the
date your RA information is issued.
STEP 3. All returns should be properly packaged, with all the labels and packaging
the item(s) arrived with. You are free to use whichever shipping method you
prefer, but we will not be held liable for items that are lost, rifled or damaged
in transit.
STEP 4. You may expect return services to be completed within five to seven
business days after we receive the merchandise. Once return services are complete,
we will send you an email confirming the transaction.
9.2
The Return Postage Issue: If you receive faulty merchandise or an incorrect
item, we willcover the postage associated with a return. - please contact us
via e-mail using the contact information above for details. Please follow all
return shipping instructions above for either reason for return.
10
International Return Policy
10.1
Faulty merchandise or incorrect items purchased from GusAndWaldo.com outside
the U.K. may be returned for a refund or exchange within the guidelines that
follow: You must contact us regarding your intent to return merchandise within
10 days of receipt, and the merchandise must arrive at our office within 14
days from the date we issue your return authorization. Items sent back to us
must be declared as "warranty replacement" on customs forms. If we
are charged import fees upon receipt of the item, the package will be refused
and return services will not be completed. All merchandise received for return
must be in brand new, unworn condition; free of smells, animal hair, and any
other substance. International returns received in unacceptable condition will
not be returned and no refund will be issued.
STEP 1. To request a return, contact us within 10 days of receiving your order
by e-mailing hello@gusandwaldo.com with your name, order number and item you
wish to return. We will issue a return authorization number (RA#) and instructions.
STEP 2. Please write the RA# clearly on the outside of the package so that it
will be routed to the returns department. All packages without an RA# number
are subject to refusal. We must receive your merchandise within 14 days of the
date your RA information is issued.
STEP 3. All returns should be properly packaged, with all the labels and packaging
the item(s) arrived with. You are free to use whichever shipping method you
prefer, but we will not be held liable for items that are lost, rifled or damaged
in transit.
STEP 4. You may expect return services to be completed within one to three weeks
after we receive the merchandise. Your original method of payment will be refunded
for the item returned, or we will send a replacement for your order. Once return
services are complete, we will send you an email confirming the transaction.
10.2
The Return Postage Issue: If you receive faulty merchandise or an incorrect
item, we will cover the postage associated with a return. - please contact us
via e-mail using the contact information above for details. Please follow all
return shipping instructions above for either reason for return.
11
gusandwaldo.com's Privacy Policy
11.1
Our privacy policy is detailed here.
Massimo
Fenati Studio
1 Hippodrome Place
London W11 4NG
United Kingdom
Tel: +44-(0)20-72297669